Refund Policy

Jeewl has a 14-day return policy: you have 14 days from the delivery of your order to return/stamp it to our return center for a refund or exchange.

Any claim regarding the delivery of the products must be filed within 14 business days of receipt of the products. The products must be returned in their original condition (packaging, accessories, tags, etc.) and with the documentation included in the package. 

If you need more information, you can send an e-mail to


The Product(s) must be returned to:

Jeewl - Djulia Flach

Jülicher Straße 4

40477 Düsseldorf



All packages returned after the prescribed deadline will be rejected and returned to the sender. 

The costs and risks associated with the return of the products shall be borne by the sender.

In order for Jeewl to accept the return, the Product(s) must be returned in full condition, in the original packaging, undamaged, with the label attached, unworn, with all accessories and with a copy of the purchase invoice.

The customer does not have to justify the reasons and does not have to pay any penalties, except for the return shipping costs and all possible customs fees.

Jeewl cannot be held liable in case of loss, theft or damage of the package. Packages where it is not possible to identify the customer (surname, first name, address and return code) will be refused.

Upon receipt of the product(s) returned by the customer, Customer Service will send an email confirming receipt of the product.

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Jeewl - Djulia Flach, Jülicher Straße 4, 40477 Düsseldorf, phone: 017634670165, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.



If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.



(If you want to withdraw from the contract, please fill out this form and send it back)


Jeewl - Djulia Flach

Jülicher Straße 4

40477 Düsseldorf

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),



Ordered on ___________________ (*)/received on _______________________(*)

Name of consumer(s) ______________________________________

Address of consumer(s)

_____________________     _____________________  
Date                                   Signature of consumer(s)

(only if this form is notified on paper)
(*) Delete as appropriate